FRISCO, TX. (August 2016) – Over the past 17 years, our people at NT Logistics have dedicated their time and energy to providing excellent and dependable customer service. Working with incredible carriers, who reflect this same commitment for quality service, adds tremendous value to NT Logistics. We love honoring our incredible carriers for their great service and excellent professionalism they show every day. It is our pleasure to present this Second Quarter Carrier Award to Southern Refrigerated Transport from our Dedicated Division.
Southern Refrigerated Transport, located in Texarkana, Arkansas, has added incredible value to our Dedicated Division with their dependability and professionalism. They consistently exceed all expectations no matter what and are well deserving of this award. Bob Pope, Vice President of Operations commented, “Southern Refrigerated constantly impresses us with their efforts to deliver impeccable and efficient service each and every day.” He continued to say, “It is great working with carriers like Southern Refrigerated because we know we can always depend on them, which is something that is very important to us.”
Thank you to everyone at Southern Refrigerated Transport for your excellent service and dependability. You are greatly appreciated and we look forward to continuing our valuable working relationship.
From left to right:
Duane Durham – VP Operations, Southern Refrigerated
Scott Treadway – Customer Service Representative, Southern Refrigerated
Rodney Danley – National Sales Representative, Southern Refrigerated
Bob Pope – VP Operations, NT Logistics
Justin Smith – Chief Operating Officer, Southern Refrigerated
Bruce Ferguson – VP Sales, Southern Refrigerated
It is no secret that delays at both shippers and consignees is a huge issue, not only for carriers, but for shippers as well. Initially, carriers seem to be the only ones who experience the abrupt consequences of delayed loading and unloading. When their drivers must wait well over reasonable time frames at either end, only to receive insufficient compensation in comparison to the load they missed due to their delay, their frustrations continue to mount. However, shippers and consignees also experience consequences from the detention epidemic in the form of financial penalties and poor reputation. For the purpose of our article this month, let’s discuss delays on the shipping end. When there is constant delay and congestion as well as a lack of communication at a shipper’s facility, many times a reputation develops that quickly spreads. Invariably, this leads to Carriers’ hesitancy towards sending their valuable drivers to a shipper who will not respect their time or well-being. In the midst of an ever increasing capacity shortage, the availability of trucks is quickly dissipating; shippers who do not actively concern themselves with timely loading will eventually find it difficult to secure trucks for their products. It is a fact that delayed loading and detention are cultivating a lot of stress in our industry. Many times a premium is contained in rates for shippers and consignees that fail to timely load or unload trucks. Considering we are facing a massive capacity crunch, due to Hours of Service and ELD implementation, it is critical that shippers take an active role in resolving the chronic delays at their docks.